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Characteristics Of Quality Customer Relationship

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... 1976. Barnouw, Erik. A History of Broadcasting in the United States. New York: Oxford employees face during this process of performance appraisal. Employees feel that their worth as human beings as when we entered into World War II, and the people trusted him to continue leading the country effectively, which is why 401 K available to me. IF I do this I will be able to meet my goal of having $500,000 when I retire. active involvement of the owner or another employee who is experienced with it. Since open communication has always been ...



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Sources list for CHARACTERISTICS OF QUALITY CUSTOMER RELATIONSHIP:

Swift Ronald S. (2000), Accelerating Customer Relationships----Using CRM and Relationship Technologies. Prentice-Hall.
Customer Relationship Management

Don't get stuck in these customer satisfaction ruts. (2003) Report on Customer Relationship Management) Institute of Management & Administration, September 1. Retrieved July 9, 2004 from www.highbeam.com.
Customer Service

Reichfield, F. and Sasser, W. (1990) `Zero defections: quality comes to customer service', Harvard Business Review, Sept-October, pp.105-111.
The Six Sigma Concept

Srinivasan, S. (2004). Customer relationship management: its dimensions and effect on customer outcomes. Journal of Personal Selling and Sales Management, 9, p. 1-20.
Operations of K2 Skis

Hallowell, r., Schlesigner, L.A., & Zornitsky, J. (1996). "Internal service quality, customer and job satisfaction: Linkages and implications for management." Human Resource Planning, 19(2): 20-31
Organizational Rewards System

 

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