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Customer Relation Management

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... customer queries. Although my company is planning to make investment in customer relation management (CRM) software to contact and advertising" (Ellington, Sales and Customer Relations). On the other hand, "customer relations activities has 3 sources. E-business has gained immense popularity as companies see it, as a way to improve customer relations, provide customers especially harmful to customer relations when customers see this as a problem caused by the bank, a when there are eight future. 2. These different encounters meet different expectations on the part of the customer and will impact customer relations ...



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Sources list for CUSTOMER RELATION MANAGEMENT:

Parker, R. G. (2003). How to Profit by Safeguarding Privacy: CPAs Can Help Businesses Boost Customer Relations and, at the Same Time, Meet Regulatory Requirements. Journal of Accountancy, 195(5), 47+.
Enterprise-Wide Networking

Silverthorn, A. (January 2001). CRM Cultivates Customer Relations. Business Solutions. Retrieved March 27, 2006 from [2]http://www.businesssolutionsma g.com/Articles/2001_01/010104.htm Silverthorn, A. (January 2001). CRM Cultivates Customer Relations. Business Solutions. Retrieved March 27, 2006 from [2]http://www.businesssolutionsma g.com/Articles/2001_01/010104.htm
Enhancing Business Decisions

Srinivasan, S. (2004). Customer relationship management: its dimensions and effect on customer outcomes. Journal of Personal Selling and Sales Management, 9, p. 1-20.
Operations of K2 Skis

CRM: Customer Relationship Management, [Online]. Available from: CRM: Customer Relationship Management, [Online]. Available from: <http://www-1.ibm.com/solutions/bus inesssolutions/doc/jsp/indseg/crm/.> [Retrieved August 15, 2005], 10 paragraphs.
United Kingdom's Automobile Industry

Mclaughlin Michele (2001), Your face to the Customer:What if it is wrong? Managing CRM risks. Information System Control Journal .
Customer Relationship Management

 

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